Your trusted offshore business support provider
We were once in your shoes, working with expensive, temporary UK customer service agents and offshore teams in different time zones, which sometimes made real-time communication difficult. Call quality and work-from-home setups often created inconsistencies too, with background noise like a dog barking disrupting customer conversations.
We found an answer to these problems and it was in Cape Town, South Africa.
Why Cape Town, why South Africa?
- Similar time zone
- Clear, neutral accent
- Large supply of professional, competent staff who love the phone
OUR MISSION
Offshore Advantage Videos
Clare Behan | Laura James
Episode 1 - October 27
Samantha Busher | Laura James
Episode 2 - October 31
Driving growth for your business
Meet the Team
Tom Cutler
Co-Founder
Lauren Dixon
Commercial Manager
Matthew Talbot
CEO
Adam Gilbourne
Co-Founder
Tom Cutler
Co-Founder
Gary Wisbey
General Manager
Nicole Heynes
Human Resources Manager
Jacob Elijah
Senior Contact Centre Manager
Rionel Samson
Assistant Contact Centre Manager
Lauren Dixon
Commercial Manager
Gerald Davies
Business Development Manager
OUR REVIEWS
Hear What Our Global Clients Say
OUR MISSION
We deliver without the drama. Just results your customers will love.
Our Values
One Team
We believe the best results happen when everyone works together—us, you, and anyone else involved. Just honest collaboration and open communication so you always know we’re on the same side, working toward the same goal. When you win, we win.
Drive Results
At the end of the day, what matters most is delivering outcomes that actually make a difference. We don’t just tick boxes or go through the motions—we stay focused on what moves the needle for your business. Every decision, every action, every project is built around achieving results that you can see and feel.
Continuous Improvement
We’re always learning and pushing for better. Small changes every day add up to bigger wins for you and your business.
Transparency
We keep things clear and honest—no surprises, no hidden details. You always know where things stand and what to expect.
